Terms & Conditions – Hikari Mats Ltd (UK)
Welcome to Hikari Mats Ltd
Thank you for visiting our online store.
Contact Information:
- Company Name: Hikari Mats Ltd
- Company Registration: Registered in England and Wales
- Company Number: 16255464
- Phone: +44 7833 099092
- Email: [email protected]
- Business Address: 20 Brook Street, Walcote, Leicestershire, LE17 4JR
- Opening Hours: Monday to Friday, 08:30–16:30
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- Introduction
These terms and conditions (“Terms”) govern all transactions between you (“you” or “the customer”) and Hikari Mats Ltd (“we”, “our”, or “us”) in relation to purchases made via our website hikarimats.com (the “Site”). By placing an order through the Site, you agree to these Terms. The Site is hosted via a third-party e-commerce platform.
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- Safety & Use Disclaimer
Engagement in martial arts, fitness training, or combat sports carries inherent physical risks, including serious injury or death. While our products are designed to support safe training, they do not guarantee injury prevention. It is your responsibility to select appropriate items, use them correctly, inspect them regularly, and consult a qualified instructor or medical professional before participating in such activities. You accept full responsibility and risk for using our products.
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- Website Usage
When using our Site, you agree not to:
- Infringe on privacy or intellectual property rights
- Harass or threaten others
- Upload or transmit harmful code or spam
- Use automated tools for data scraping or crawling
- Interfere with the functionality or users of the Site
- Breach any applicable laws or regulations
All personal data is managed according to our [Privacy Policy]([Insert Privacy Policy Link]).
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- Account Creation
You may check out as a guest or create a user account to track orders and manage preferences. If you register using a social media profile, you authorise access to relevant information such as your name and email. You are responsible for keeping your account details secure and up to date.
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- Orders
- Orders are an offer to purchase products at the prices listed, including applicable taxes and delivery charges.
- You are responsible for ensuring that your order information is correct before confirming.
- A binding contract is formed when we issue a confirmation email following successful payment.
- Some products may not be suitable for minors; please use caution when ordering for individuals under 18.
- Availability is not guaranteed until dispatch; we reserve the right to cancel any order prior to shipment.
Pre-Orders
Some products may be available for advance purchase. Expected delivery dates are approximate. If an item cannot be fulfilled, a full refund will be issued.
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- Pricing & Payment
- All prices are shown in GBP and include VAT (where applicable).
- Full payment is required at the time of ordering.
- Payments may be processed through third-party providers (e.g., Klarna, PayPal). Hikari Mats Ltd does not retain card details.
- Promotional offers may be available and subject to specific terms listed on the Site.
- Any fraudulent payment attempts will result in cancellation and may be reported.
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- Product Fulfilment
Upon receipt of payment, we will dispatch your products in accordance with these Terms and applicable laws. Products are for private, non-commercial use unless otherwise agreed in writing.
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- Shipping & Risk
- Products are delivered to the address you provide at checkout. Please ensure details are correct.
- Shipping is available within the UK and select surrounding areas. Refer to the Site for coverage.
- Orders are typically dispatched within 2 business days. Estimated delivery times are not guaranteed.
- Risk transfers to you upon successful delivery.
- If you opt for standard (untracked) delivery, we are unable to provide shipment updates.
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- Returns – Change of Mind
Eligibility
You may cancel your order and return eligible items within 14 days of receipt. This excludes:
- Opened hygiene-sealed products
- Used, damaged, or altered goods
- Customised or personalised items
To initiate a return, contact us via email or use the model cancellation form (see Attachment 1).
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- Return Conditions
- Products must be returned in their original, unused condition.
- Return shipping costs are your responsibility unless the item is faulty or incorrectly described.
- A £2 restocking fee applies to change-of-mind returns.
- Refunds may be reduced if goods are returned in a damaged or used state.
- Refunds will be issued within 14 days of receiving the returned goods.
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- Limitation of Liability
- Our liability is limited to the fullest extent permitted by law.
- We do not accept liability for:
Business losses, including lost profits or revenue
Indirect or unforeseeable damages
Delays or failures beyond our control (e.g., natural disasters, strikes, pandemics)
- Nothing in these Terms excludes liability for:
Death or injury caused by negligence
Fraud or fraudulent misrepresentation
Consumer rights under UK legislation
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- Intellectual Property
- All site content, branding, and product designs remain the property of Hikari Mats Ltd or its licensors.
- You may not reproduce, redistribute, or exploit our intellectual property without written consent.
- Sharing our content on social media is permitted if:
You credit Hikari Mats Ltd
You do not claim ownership or endorsement
You use it legally and respectfully
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- User Content & Reviews
- By submitting content (reviews, images, comments), you grant us a non-exclusive, worldwide, royalty-free licence to use and publish it.
- You confirm that your content is accurate, lawful, and does not infringe others’ rights.
- We may reject or remove user content at our discretion.
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- General Provisions
- Third-Party Rights: These Terms do not grant rights to anyone except the parties involved.
- Dispute Resolution: For unresolved issues, you may submit a complaint via The Centre for Effective Dispute Resolution.
- Communication: Notices may be sent via email or post and are deemed received after 48 hours (post) or immediately (email).
- Assignment: You may not transfer your obligations under these Terms without our written consent.
- Governing Law: These Terms are governed by the laws of England and Wales.
- External Links: Our Site may link to third-party websites. We are not responsible for their content or services. Some links may generate affiliate commissions, which will be disclosed.